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The ESTAS awards are based solely on customer feedback and of thousands of estate agents nominated across the UK and indeed in the Midlands Dourish and Day fought it out to win the coveted Gold Award.

Dourish And Day Lettings marks a new wave of letting agent which is based on an ethical ideal of treating customers fairly. It’s a simple premise spearheaded by Ellie Bell the founder of Dourish and Day Lettings who with 20 years’ experience in the industry has seen the pitfalls of corporate estate agency.

If someone offered you an investment of £200 to save you thousands would you do it?

With the average cost of evicting a tenant at nearly £2,000 plus any rent arrears and delays in courts, its estimated that final costs could be a staggering £9,000. Factor in an overstretch court system and a lack of bailiff’s delays can range from weeks to months again costing you money.

Dourish and Day (Winners of the Gold Award for best Letting Agent in the West Midlands) have seen an upsurge in female tenants who independently seem to be taking the lettings market by storm. Pro-active, financially stable and settled they make a new market demographic that landlords are keen to get on board with. Ellie Bell founder of Dourish and Day Lettings states ‘This new generation of female tenants are leading the way and our landlords are really keen to get on board. I’ve seen so many female tenants recently take a standard rental property and turn it into a real home. They have invested their own time and sometimes their own money into transforming property to suit them and their children with the landlord’s blessing. We’ve also worked with landlord and tenants to come up with a mutually agreeable plan for future renovation works to benefit both parties with landlords and tenants both contributing on the understanding this will be a long-term agreement.’

The smiles on our tenant’s faces say it all when it comes to renting with Dourish and Day Lettings. With rave reviews and superb customer feedback Ellie Bell founder of Dourish and Day Lettings has every right to feel jubilant at the award that has put the icing on the cake of the 1st year of trading for this well thought of company.