The ESTAS awards are based solely on customer feedback and of thousands of estate agents nominated across the UK and indeed in the Midlands Dourish and Day fought it out to win the coveted Gold Award.
‘I was absolutely overjoyed to receive the award’ said Ellie ‘so much so I spontaneously burst into tears when the award was announced and Dani who was sat next to me on the table jumped up with so much excitement she knocked her chair over. As a new start business, I was genuinely gobsmacked to beat long established national corporate estate agents to the award.’
Ellie attributes the success to a new attitude towards rentals that she has fostered with the business. Something that may seem alien to most but is based on the principal of honest estate agency. ‘When I set the business up with Steve Dourish & Jeremy Day I’d already worked in letting for 18 years in a corporate environment. This environment is primarily focused on income generation from both tenants and landlords and customer service seemed to be a secondary concern. I wanted us to be different and to reverse the focus by putting customer service first to build a great brand locally whose strength would lie in the service offered and our reputation.’ It’s clearly been a recipe for success as shown by a strong first year of trading and awards based on both tenant and landlord reviews.
Dourish and Day’s reputation in Stafford and surrounding areas has been strengthened by word of mouth recommendations and also on local social media. Dourish and Day with their NO TENANT FEES are the go to place for renters in Stafford and can be seen being recommended day in day out on local town social media pages.
‘Ellie Bell gets it done, went above and beyond to get me an appointment and ultimately into my dream flat... I think she's clearly deserving of a trophy of some kind, or at least a free puppy...’
Testimonials can also be found from landlords who feel our stance on not charging tenant fees and putting service 1st gives their property a competitive edge in the local marketplace.
Ellie Bell seamlessly and professionally ascertained my requirements and rented my apartment out quickly. Outstanding, above and beyond service. Very rare these days.
Dourish and Day Lettings is exceptionally proud of what it has achieved in 12 short months and it looks like the next 12 will prove even more successful. If you’d like to benefit from their years of experience and award winning landlord and tenant service please give the lettings team a call on 01785 223344 or email
*Massive thanks to our lovely tenants Hannah & Esme foe agreeing to be our ESTAS models.