Dourish and Day are a new wave of letting agent who have put customer service before cost and centred their business ethos on looking after both landlord and tenant. Why? The reason is simple. Tenants who feel secure, who have a long-term future in a property will take greater care of it and remain longer. The longer a tenant lives in a property the less cost involved for the landlord in void periods, re-let fees and utility bills.
‘All landlords want a ‘good’ tenant. From my experience of working with landlords this is someone who pays their rent on time and actively looks after the property, using common sense to deal with maintenance but raising the red flag when needed to deal with larger problems.’ said Ellie Bell.
Dourish and Day’s all female letting team also epitomise the changing landscape of Estate Agency which was once a heavily male dominated environment. Sarah Bryan who has recently joined the team said ‘What is surprising is how pleased a female landlord can be to find a fellow female entrepreneur to work with. One of our large portfolio landlords who owns her own very successful business openly told me that she found it really refreshing to deal with us as women, because we understand her perspective on life and business.’